FAQs
The nitty gritty:
All sales final unless otherwise noted.
Please note all photos have been taken in natural lighting (indirect and/or direct sunlight) in an effort to depict each piece as accurately as possible. However, colors may vary slightly due to varying computer and monitor settings.
✨Care instructions: Please handle all handmade jewelry delicately, and with care. Please take your piece off before cleaning with harsh chemicals, swimming, or any type of rigorous activity. All pieces have been given a patina and polished, to bring out details and create additional depth. Silver can be cleaned carefully with Dawn soap and warm water with a soft toothbrush. Connoisseurs' polishing clothes are my favorite to get pieces nice and shiny.
⚒ Can my ring be re-sized? Please make sure you have your correct ring size when ordering. I cannot make a ring smaller, but I am able to make a ring 1 to 1 1/2 sizes larger depending on the design. Please note the size you wish your ring to be sized up to upon checkout.
💌Local Pickup/ Delivery: If you are local to Tampa, Florida please note delivery options at checkout. Local porch drop-offs are done on Thursdays, and Local pick up is offered at Tebella Tea Company on Thursdays during store hours.
👩🏭Do you teach metalsmithing classes/workshops? I do! They are mostly introductory workshops that are intended to be for fun and get you to go home with something you've made by hand. They make a great gift or date night activity. Check out my shop for workshop dates as they become available.
🙋♀️Can you give me advice on how to get started in metalsmithing? The best advice I can give is to work hard through trial and error. I’ve taken a few metalsmithing classes, invested my time and energy into my studio, and continue to study, learn, and work as much as I can to improve my skills.
📦Return Policy: I am a one-woman operation, and I don’t have the capacity to handle returns and exchanges if you change your mind. Because of this, all sales are final. I ask that you read the entire item description and view all photos before making a decision on purchasing. If you have any questions about fit, size, or anything else please don’t hesitate to send me a chat via the chat icon on my web page, I will gladly answer questions and provide additional information or photos if you need them. :) You can also reach out to me on Instagram at @sulphurspringssilver.
Please inspect your order upon reception and contact me immediately if the item is defective, or damaged or if you receive the wrong item so that I can evaluate the issue and make it right.
💳Do you offer any financing? I have two financing options for making payments. Shop Pay Installments is enabled on my site as well as Paypal Credit.
What are Shop Pay Installments?
Installments by Shop Pay Installments is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How it works
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you. No, there are no late fees if you miss a scheduled payment.
What is Paypal Credit?
Paypal Credit is a financing option through Paypal. It requires a credit check and they offer special financing for items purchased over $99; no interest if paid in full in 6 months.
When will my order be delivered when using Paypal Credit?
Orders will ship as normally stated on our policies page. Once your first installment is made at the point of sale, your item is ready for shipment (unless the fabrication timeline interferes.)
Visit Paypal.com to learn more.